Privacy Policy

1. Introduction

SubPlus ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains what data we collect, why we collect it, how we use it, and which third-party services may receive data when you use our subtitle management application.

2. Information We Collect

2.1 Personal Information

• Email address (when you create an account)
• Display name or username
• Password or authentication credentials, stored securely only when email/password sign-in is used

2.2 Usage Data

• Search queries for subtitles
• Movie or series names, file names, metadata, hashes, selected language, and other details needed to find matching subtitles
• Downloaded subtitle preferences
• App usage statistics and crash reports
• Device information such as model, operating system version, app version, locale, and technical identifiers needed for security, analytics, crash reporting, and notifications

2.3 File Access

• Access to video files selected by the user for subtitle matching
• Access to storage for downloading, saving, reading, and editing subtitle files

We do not collect your contacts, SMS messages, call history, precise location, photos, or microphone/camera data.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our service
• Authenticate users and manage accounts
• Search and download subtitles based on your requests
• Send subtitle search data to OpenSubtitles only when needed to complete your search or download request
• Improve app functionality and user experience
• Send important updates and notifications
• Analyze app usage to fix bugs and improve performance

4. Why We Require User Accounts

SubPlus requires user accounts to protect the service from misuse, manage subtitle requests, and prepare account-based features. Some of the features listed below may be added or expanded in future versions:

• Misuse Prevention: Limit spam, automated abuse, excessive requests, and activity that could disrupt the service or third-party subtitle providers
• Subtitle Ready Notifications: Notify users when requested subtitles become available
• Download History: Keep track of previously downloaded subtitles across devices
• Personalized Recommendations: Suggest subtitles based on viewing preferences and language choices
• Synchronized Settings: Access preferences and settings from any device
• Request Tracking: Monitor the status of subtitle requests and automatic matching
• Priority Access: Faster subtitle processing and download speeds for registered users

5. Data Storage and Security

We implement appropriate security measures to protect your personal information:

• Encrypted data transmission using HTTPS/TLS
• Secure authentication using industry-standard protocols
• Regular security audits and updates
• Limited access to personal data by authorized personnel only

Account, preference, history, analytics, notification, and crash data may be stored on our servers or trusted service providers for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. When you request account deletion, we delete or anonymize personal data unless retention is required by law or for security and fraud-prevention purposes.

6. Third-Party Services

SubPlus uses the following third-party services. Each service may process data under its own privacy policy and terms:

• OpenSubtitles.org / OpenSubtitles.com: Used to search and download subtitles. Subtitle search terms, movie or series details, file metadata or hashes, selected language, and technical request information may be sent to OpenSubtitles to return relevant subtitle results.
• Analytics and Crash Reporting Services: Used to understand app usage patterns, detect crashes, and improve stability. These services may receive device, app, and crash diagnostic data.
• Firebase Cloud Messaging: Used for push notifications about subtitle availability and important service messages. Firebase may receive device notification tokens and technical delivery data.

7. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only in these circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers listed in this policy when needed to operate app features

We do not sell your personal information. We do not share your email address, account information, or uploaded/selected local files with subtitle providers unless it is required for a feature you request. Local video files are used for matching and are not uploaded by default.

8. Children's Privacy

SubPlus is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such data has been collected, we will delete it immediately.

9. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes through the app or via email. Continued use of SubPlus after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or your data, please contact us through the contact form on this website.